Terms & Conditions

Welcome to Web Support Marketing (https://www.websupportmarketing.com/). These Terms & Conditions outline the rules and regulations for using our web hosting, website development, software, and digital marketing services.

By signing up or using any of our services, you agree to comply with the terms set forth below.

1. Hosting Services & General Terms

• Agreement Acceptance: Access to and use of our web hosting and technical services require full acceptance of these terms.
• Policy Adjustments: Web Support Marketing reserves the right to update these policies at any time. Continued use of our platform after updates are published signifies acceptance of the revised terms.
• Platform Security: Maintaining system integrity and client security is a primary priority. All users are expected to adhere to server safety regulations.

2. Pricing, Plans, and Setup

• Pricing Revisions: Web Support Marketing reserves the right to adjust service pricing, package features, and plan structures without prior individual notice.
• Existing vs. New Orders: Rate updates apply immediately to new orders and renewals. Active contracts placed prior to a price change will be honored at their original rate for the remainder of the agreed term.
• Account Provisioning: New accounts are activated only after payment confirmation and identity verification. Providing incomplete or inaccurate information may delay setup.

3. Account Overdue Status & Terminations

To ensure operational stability, delayed payments will result in the following automated account actions:

1. 7 Days Overdue: Technical support services are temporarily paused.
2. 14 Days Overdue: Website access, hosting, and active server processes are suspended.
3. 30 Days Overdue: All site files, databases, and associated emails are permanently removed from our infrastructure.

• Reactivation Charge: Restoring a suspended or cancelled account incurs a mandatory administrative fee of ₹5,000.
• Payment Reversals: Credit card chargebacks or reversed payments will lead to immediate account termination and data deletion.
• Contact Information: Clients are responsible for keeping their primary email and phone contact details up to date in our dashboard. We are not liable for service actions resulting from missed notices.

4. Strict Anti-Spam Policy

We enforce a Zero Tolerance Policy against Unsolicited Commercial Email (UCE) and spamming activities across our entire network infrastructure.

• Prohibited Conduct: Mass emailing, unsolicited distribution lists, or hosting promotional pages linked from spam campaigns on shared servers is strictly forbidden.
• Shared Server Mail Limits: Shared web hosting accounts may not be used for bulk email broadcasts via standard SMTP. Clients requiring broadcast tools must utilize dedicated transactional mail services.
• Violations & Penalties:
  • First Offense: Account suspension, cancellation, and a ₹5,000 compliance charge.
  • Second Offense: Immediate permanent account removal and a ₹7,500 compliance charge.

5. Acceptable Use Policy (AUP)

Services provided by Web Support Marketing may only be used for lawful business and personal operations.

Prohibited Content & Behavior

• Illegal Material: Hosting, sharing, or transmitting data that violates national or international copyright, trade secret, or privacy laws.
• Harmful Assets: Hosting adult content, sexually explicit materials, malware, or content advocating violence and harassment.
• Unauthorized Access: Attempting to intercept data, breach network security, perform port scans, execute flood pings, or run unapproved background daemons.

6. Server Performance & Script Limitations

To protect overall server health, scripts running on shared environments must stay within established resource bounds.

• Resource Limits: Any custom script or application exceeding 10% of total server resources (CPU/RAM) or running execution tasks for an extended duration will be temporarily restricted until optimized.
• Restricted Software: IRC bots, proxy tunnels, web-based shells, game servers, automated mailers, anonymizers, and heavy unoptimized flat-file script engines are strictly prohibited on shared hosting.

7. Backups and Data Maintenance

• Client Responsibility: You are solely responsible for maintaining current off-site backups of your website content, assets, and database records.
• System Recovery: While we perform routine system-level snapshots for infrastructure recovery, Web Support Marketing does not guarantee the availability or completeness of individual client restore points.

8. Intellectual Property & Deliverable Ownership

Understanding what you own versus what is licensed is essential for software and web projects:

• Code Release Policy: Web Support Marketing does not release backend source code files, custom CMS database schemas, or internal administrative framework files. Clients own and receive full control over the compiled frontend files (HTML/CSS/JS) and visual design upon project completion.

9. Server Control & Domain Administration

• Hosting Credentials: To maintain server environment security and protect client sites from unauthorized scripts, administrative cPanel/root credentials are not provided on managed host platforms.
• Domain Control Panels: Domain management credentials managed on behalf of clients will be handed over upon written request, provided all outstanding dues are cleared. The client assumes full administrative responsibility for DNS updates following transfer.

10. Technical Support Scope

Support is managed exclusively through written channels to maintain trackable service quality:

• General Sales: sales@websupportmarketing.com
• Technical Support: support@websupportmarketing.com
• Billing Desk: billing@websupportmarketing.com
• Compliance & Abuse: abuse@websupportmarketing.com
• Covered Services: Server uptime issues, DNS configuration, basic email setup, and administrative account maintenance.
• Exclusions: Day-to-day client updates, troubleshooting third-party plugins, software vendor bugs, and unmanaged code edits fall outside standard technical support.

11. Liability & Disclaimers

• Service Availability: Services are provided on an "as-is" basis without warranties of any kind regarding continuous uptime or specific web ranking performance.
• Limitation of Liability: Web Support Marketing is not liable for indirect damages, server downtime, data corruption, or business loss. Our total liability for any service issue shall not exceed the fees paid for the specific service in the preceding billing cycle.

12. Cancellations & Refund Policy

• Non-Refundable Policy: All setup fees, development payments, and hosting charges are strictly non-refundable due to immediate resource allocation and project initiation.
• Order Processing: Placed orders cannot be cancelled mid-process for a refund due to changes in personal preference or project scope adjustments.
• Authorized Remittance: Payments must be made directly to Web Support Marketing. We bear no responsibility for transactions completed with unverified individuals or third parties.

13. Jurisdiction & Governing Law

This agreement is governed by the laws of India. Any legal proceedings, claims, or disputes connected with Web Support Marketing services fall under the exclusive jurisdiction of the courts in Delhi, India.